VIRTUAL SUPPORT
A FREE staff development event exploring tools and technologies libraries are using to help support their users from a distance

Date
Thursday 22 January 2015

Timetable
9.30: Introduction
9.40: Lee Campbell – Ask ALAN: CAVC Learning and Skills Centre’s Live Chat Service
10.00: Lou Wallace – Virtual Chat Services at The University of South Wales
10.20: Mari Ann Hillier – VL @ Cardiff – Stepping on from WebH3lp to Bomgar
10.40 – 11.10: Break [coffee shop on ground floor of building]
11.10: Helen Blockwell – “Is there anybody there?” Implementing a library webchat service at Cardiff Met
11.30: Sally Brockway – Chasing the Sun – Virtual Enquiry at the RCN
11.50: Questions and Panel discussion
12.30: End

Location
Room 2.28, Bute Building, Cardiff University, Cathays Park
http://www.cardiff.ac.uk/estat/accessibilityinformation/cathayscampus/butebuilding/buteaccess.html

To book your place or for any enquiries, please contact Sally Earney, earneys@cardiff.ac.uk

Follow the event on Twitter using #CLICVS